Last updated: January 1, 2025

Easy Appliances Repair ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

Information We Collect

We may collect the following types of information when you use our website, book a service, or contact us:

  • Contact information: name, phone number, email address, and service address.
  • Service details: appliance type, brand, model, and description of the issue.
  • Payment information: billing details necessary to process your payment. We do not store full credit card numbers on our servers.
  • Website usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

  • Schedule and provide appliance repair services.
  • Communicate with you about your appointment, including confirmations and reminders.
  • Process payments for services rendered.
  • Improve our website, services, and customer experience.
  • Respond to your questions, requests, or feedback.
  • Send occasional service-related updates or promotions (you may opt out at any time).

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: We may share information with trusted third-party vendors who help us operate our business (e.g., payment processors, scheduling software), subject to confidentiality agreements.
  • Legal requirements: We may disclose information if required by law, regulation, or legal process.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal obligations.
  • Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.